Thank you. Click on Manage Web Safe. Options. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Connect to the router with a LAN cable. Options. on 05-07-2022 19:36. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Gateway 192. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. In response to Graham_A. Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. Apply the Public DNS to the computer / device / your own Router i. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Re: Blocked websites list gets removed. Switched On Families. We'll go over how to set up the filter, what. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Changing DNS on your device is the best option VM have other DNS 194. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. You may want to start by seeing what your site report looks like using a tool like Blocked. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. 162. AFAIK Web Safe setting cannot be configured through Hub. e. I can not access the Manage your websafe settings via my app or via my pc. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. e. in/myVM . For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. Networking and WiFi. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. You need F-Secure SAFE – our award winning internet security package. -- I'm a Very Insightful Person,. Working for me on a VM connection (both with VM's DNS and OpenDNS). POP3 Settings. Browse Virgin Media Virgin Media Community. Please enter your email. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. We'll be more than happy to assist from here!Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Virgin Media takes online safety seriously. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. 8. 4. Select SPAM Settings. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Hello, I am having this problem too. Manage Your. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. Just bear in mind this would reset everything. 168. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChild safe not working. If it was a scam, they will be able to help and protect you from falling victim to fraud. I keep getting the message seen in the attached picture. 8. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks We would like to show you a description here but the site won’t allow us. g. A new secure password will be generated for you. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. Stream from Virgin Media. 168. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. To access your Virginmedia. Makes sure your dns settings on your computer are manually set - 8. View Apps > Web Safe > manage your Web Safe settings - takes. Business, Economics, and Finance. 8. Thanks. 99. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 1 and all appears in order. . I'll be in touch soon. not the VM Hub. Recently while trying to access certain websites, golfing etc (please no digs). - 5280770 Browse Virgin Media Virgin Media CommunityHi there, thank you all for your help. 8 & 8. Login to the Virgin Media online account in a web browser. 4. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. 67. Any website unsuitable for children is blocked by default. The WebSafe issues started a few weeks ago. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. on 06-05-2023 22:30. - 5157648. Toggle the button next to Child Safe option to turn it Off. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. My Virgin Media, making managing your account easier with all your information in one place. Pick a category to get started. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virgin Media; My Virgin Media; Shop; Help;. Open any browser and, in the address bar, type Virgin Media IP address — 192. Stay safe online. 162. 220) in case it's a local DNS issue. AS Name. IP address 192. e. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 123 and 194. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Follow these easy steps: 1. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Qurento. 1. Options. on 06-03-2023 16:05. Move message to Spam folder (default) Flag a message as. 8. Hello. Once logged in you will see 2. , Virgin Media Web Safe) that monitors outgoing connections and could be throttling your bandwidth? _____ You didn't mention if you used Malwarebytes. Any website unsuitable for children is blocked by default. There is no speed problem with 16 Gig memory. Information on how to use Web Safe can be found here. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. You need F-Secure SAFE – our award winning internet security package. Hopefully when that thread concludes it will also resolve your issue. Superstar. Networking and WiFi. 1 or whatever else you like. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. tried using websafe today, blocking specific websites, those websites are still able to be accessed. 222. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. These are two settings – Virus Safe and Child Safe. VPN operates fine for use with : Virus Safe : Enabled Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirectionMy Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". My email header says that my network settings prevent content from loading privately. If you would like the Web Safe settings changed, let us know as this can be a work around for now. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Stream from Virgin Media. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. imap. Options. Click: Web Safe. The system here now seem to have gone to the old interface where "switches" seem to work BUT attempt to block things as simple as YT give, repeatedly, after long-ish wait, "Sorry We can't update your Web Safe settings at the moment. 8. nslookup protonvpn. changes not being saved. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Like a lot of people here it seems. These are two settings — Virus Safe and Child Safe. Bypass Child Safe & Virus Safe. . Apply the Public DNS to the computer / device / your own Router i. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. Just bear in mind this would reset everything. Virgin Media. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. It's the same for virus safe and child safe. com IMAP Port. I can look into doing this for you, I will send you a PM. To get around this, you need to turn Web Safe off. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 Kudos If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. com and we’ll look into them. Makes sure your dns settings on your computer are manually set - 8. Stay safe online. service. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Reply. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. That said, the more you know about the web, the better understanding you. 8. pc. See where this Helpful Answer was posted. "Web Safe | Virgin Media Help". Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Accessing Websites Blocked By Virgin Media. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. The results of queries to the Virgin Media DNS server gave the following results. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Options. If you want to protect children, then click on the Child Safe filter. Click on Plan and device. Virginmedia. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. try going to if Web Safe is on this site should be blocked. 48. g. Add a new username and password. Try both Mac and Windows. 9. 220. Breaking down some broadband barriers 8. Account settings ; About us ;. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. May just be a. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. We recommend keeping Virus Safe on. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . I have 3 devices. 0 Replies 530 Views 0 Replies 530 Views QuickStart - Upgrading Fibre & TV to Hub 3. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Manage Your Account. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Manage Your Account. 6 - 6. Options. on 10-06-2023 13:58. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. I checked the DNS entries for NordVPN. Open Advanced settings. Here you’ll find all the help you need for Virgin Media related problems and issues. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Login to the Virgin Media online account and check the Web Safe settings. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. 168. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. This video is about how to use any website that has been blocked by Virgin Media. com again and noticed a. We give all our customers a complete, market leading security package called Virgin Media Security,. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 0 Kudos Reply. Hi Trying to find a solution to why I cannot access the settings for web safe. Any website unsuitable for children is blocked by default. Go to 192. com IMAP Server. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. . . Learn how you can change Web Safe settings to turn Child. Virginmedia. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. 1 or whatever else you like. These are two settings — Virus Safe and Child Safe. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Can you confirm if you've been able to sign in previously?To turn on Web Safe, simply sign in to your My Virgin Media account and select My Apps. resolved IP Address is 185. If you changed the computer's network settings to use any Public DNS does that re-gain access. It works now. Connect to the router with a LAN cable. My Virgin Media makes managing your account easier with all your information in one place. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. I will send a private message - watch out for the purple envelope inviting you in. These are two settings – Virus Safe and Child Safe. Could it be a different situation, i. com). If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. 123. Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. These are two settings — Virus Safe and Child Safe. Malware can also record or steal information like bank details or account logins. 0 Kudos. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. My Virgin Media App. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Please can you look into my settings from your side too. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. The easiest way to access websites blocked by your ISP is by connecting to a VPN. com. 168. 168. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. 0 Kudos. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Thank you for the help. Go to Settings > General, then tap Software Update. * Call costs may vary. Breaking down some broadband barriers 8. Top offers; Discover Virgin Media; Broadband deals; Broadband, TV and phone deals;If you would like the Web Safe settings changed, let us know as this can be a work around for now. 15-02-2023 21:11 - edited 15-02-2023 21:15. ExpressVPN. Any help appreciated. 24/7 email & live chat customer support. Any website unsuitable for children is blocked by default. If you see two software update options available, choose the one you want to install. I am signed in to My Virgin Media and it. How to access advanced settings. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 8. Select the Settings cog in the top right-hand corner. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. 220. 123,8. please try again and on the app it just goes to a pagew that does not load. 100 & 194. Parental controls block websites and applications that you think are unsuitable for your child. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. A quick look at this handy picture should help you find the best location. We can't update your Web Safe settings at the moment. If you changed the computer's network settings to use any Public DNS does that re-gain access. That said, the more you know about the web, the better understanding you. 48. Go to Account settings, then Account details b. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. 0. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. 9. If it’s not a technical issue you need help with then we’re here to support you on. You don’t need to be a web wizard to know how to take care of your kids online. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Sign in to My Virgin Media a. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. When I go to the Web - 5155296. 255. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 4. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. 1. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Parental controls block websites and applications that you think are unsuitable for your child. 168. The message you get from the pc isthat "something has gone wrong on our side. Reply. Virgin Media Web Safe Log in to your My Virgin Media account. Click: My Apps. It may take up to 24 hours for the change to be. Re: Websafe settings won't save. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. com. - 5205097 - 3. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. The appearance of Web Safe has changed slightly in the last few days. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. 0. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected.